FAQ

FAQ

Video Consultation session

/Video Consultation session

A Video Consultation session

Getting Started

Getting Started With Your Virtual Practice
Managing Your Practice Locations
Setting Up Your Clinic Services
Setting up Your Virtual Practice for Video Consultations
Adding Team User Accounts and Profiles
Defining Offered Services and Timings of your Healthcare Providers
Helping Your Patients to Use the Virtual Practice
Setting Up the Virtual Practice to Accept Patient Payments Online
Setting up the Mobile-friendly Patient Portal
Setting up Your SMS Gateway Account for Your Virtual Practice
White-Labelling Your Virtual Practice
Compatible browsers and devices for your Virtual Practice
Subscribing to a Virtual Practice Plan

Video Consultations

Setting up Your Virtual Practice for Video Consultations
Appointment Calendar Settings
How Video Consultations Work in the Virtual Practice
Video Consultations on the Virtual Practice Mobile App
How to View and Confirm a Video Appointment
How to resume a Video session if it is interrupted
Inviting a Patient to the Provider Waiting Room for an Instant Call
Generating Video Consultation Service Reports

Clinic Services

Setting Up Your Clinic Services
Appointment Calendar Settings

Text Consultations

Setting up the Virtual Practice for Text Consultations
Managing Text Consultation Settings for each Healthcare Provider
Benefits of Using the Virtual Practice to Handle Text Consultations from Your Patients
Managing and Answering Patient Text Consultations in the Virtual Practice
How Do Patients Ask & Pay for Text Consultations in the Virtual Practice

Remote Patient Monitoring

Setting Up Your Virtual Practice for Remote Monitoring
Chronic Care with Remote Monitoring Teams
Handling Patient Subscriptions to Monitoring Plans
How Remote Patient Monitoring Works in the Virtual Practice

Patient Portal

Setting up the Mobile-friendly Patient Portal
Setting Your Own Domain Address for Your Virtual Practice
Mapping your Website to the Patient Portal
Helping Patients Navigate to Your Patient Portal and Mobile App
Publishing and Sharing Health Content in Your Blog
Configuring Chat Support in your Virtual Practice

Practice Locations

Managing Your Practice Locations
Adding a Practice Location

Managing Healthcare Team

Adding Team User Accounts and Profiles
Defining Roles for Team Users
Defining Offered Services and Timings of your Healthcare Providers
Assigning Healthcare Providers to Patients
Configuring Accessibility of Patients
Managing Your Virtual Practice Primary Account
Reassigning the Primary Account Owner of Your Virtual Practice
Specifying Unavailable Days For Consultations

Managing Appointments

Setting up to Accept Appointment Bookings Online
Managing Appointments in Your Virtual Practice
View your appointments in a list view, in addition to calendar view
Confirm appointments that you book for your patients
Paid Appointment Bookings

Billing and Payments

Setting Up the Virtual Practice to Accept Patient Payments Online
Managing Your Offline Payments
Viewing Billing Reports in Your Virtual Practice
Using the Virtual Practice to Manage Billing in Your Clinic
Generating Video Consultation Service Reports
Exporting Billing Reports
Handling Refunds with Payment Credits
How to Assign Payment Credits to your Patients
Integrate PayPal Checkout payment gateway With Your Virtual Practice Account
Integrate Your Razorpay Account With Your Virtual Practice Account
Integrate Your Stripe Account With Your Virtual Practice Account
Integrate SSLCommerz with your Virtual Practice Account
Integrate MTN with your Virtual Practice Account
Integrate Paynamics with your Virtual Practice Account
Integrate Paysera with your Virtual Practice Account
Integrate Kashier with your Virtual Practice Account
Integrate Placetopay with your Virtual Practice Account
Integrate Ebirr with your Virtual Practice Account
Integrate MPAiSA with your Virtual Practice Account
Integrate JazzCash with your Virtual Practice Account
Integrate Wompi with your Virtual Practice Account
Integrate Square with your Virtual Practice Account
Integrate Your Paystack Account With Your Virtual Practice
Integrate WiPay with your Virtual Practice Account

Patient Health Data & Records

Managing Patient Data in Your Virtual Practice
Choosing Measurement Units for Health Data Video Consultations
Uploading and Accessing Medical Reports
Maintaining Administrative Patient Details
Health Journal for Better Patient Collaboration
Comprehensive Health Profile
Choosing Health Trackers for Your Patients

Managing Patients and Patient Encounters

Adding Patients to the Virtual Practice
Importing Patients to the Virtual Practice
Updating a Patient’s Personal Health Records
Managing Family Accounts
Creating Lab Orders
Setting Up Frequently Prescribed Medications
Creating Patient Categories
Creating Consultation Notes for Patient Encounters
Sending Patient Notifications
Prescriptions for Patient Medication
Managing Prescriptions
Viewing Patient Registration Reports
Configuring Chat Support in your Virtual Practice

Managing Your Virtual Practice Subscription

Subscribing to a Virtual Practice Plan
Managing Your Virtual Practice Subscription

About the Virtual Practice

Virtual Practice Overview
Creating Your Own Virtual Practice
Features of the Virtual Practice
How does Virtual Practice help save time and ensure better health outcomes?
Secure Communication For Healthcare Providers
Compatible browsers and devices for the Virtual Practice
Virtual Practice Widget Integrations

FAQ

Get Started
Patient Portal
Video Streaming
SMS Gateways & Pricing
Mobile Applications
Payments
Data Storage & Transfer
Additional Charges
API Integration
Subscriptions
Languages

FAQ

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