Category: Notifications

WhatsApp Custom Messages Settings A WhatsApp message template is a message format that you can use over and over again to message users once they have opted-in and given permission to receive the messages. To activate or deactivate the WhatsApp Custom Messages feature in your Virtual Practice, simply use the toggle button provided in Settings […]

WhatsApp Settings The Virtual Practice enables the sending of automated WhatsApp notifications to your users and enables your patient support team to hold conversations with users via Patient Support for WhatsApp Conversations. To use these features, you need to set up your WhatsApp Business account and a WhatsApp-compliant messaging service such as Twilio. It is important […]

WhatsApp Conversations WhatsApp Conversations enables your patient support team to engage in seamless conversations with users directly through your Virtual Practice using your WhatsApp Business Account. Team Users such as the Primary Account Owner, Practice Admins, and Patient Service Coordinators can navigate to ‘Patient Support’ and access ‘WhatsApp Conversations’ to hold conversations with users. It […]

In order to deliver the WhatsApp notifications generated by the Virtual Practice, the message templates must be verified by WhatsApp through Twilio. The following guide explains the recommendations and best practices for submitting message templates. WhatsApp message templates overview To access the file documenting the Message Templates, please contact our support team via email at […]

WhatsApp is a Meta company and requires a Facebook account and Meta Business Manager to set up. Please make sure you first review the following: Getting Started with WhatsApp Guided Signup 1. An active Twilio account. 2. A Facebook account and Meta Business Manager to set up. 3. Setting up the WhatsApp Business account. Using […]

Setting Up Your Virtual Practice To Use WhatsApp The Virtual Practice allows the sending of automated notifications by WhatsApp to your users and responding to incoming messages from WhatsApp Conversations with Patient Support. To use these features in your Virtual Practice, you need to set up your WhatsApp Business account and a WhatsApp-compliant messaging service such […]