Category: Video Consultations

A Video Consultation is an online video call between a healthcare providers and their patient. This telehealth service mode enables your patients to easily and conveniently access their healthcare providers in your Virtual Practice. Following a Video Consultation call, the provider can create a Consultation Note and also orders such Medications, Prescriptions and Lab Orders […]

Every Healthcare Provider supporting Video Consultation Services, will have an Online Waiting Room, where they see patients who have checked in and are waiting to be admitted to their Video Consultation call. This includes patients who have checked in for an appointment-based Video Consultation and also patients who have checked in to attend an Instant […]

The Assisted Video Consultations feature enables authorized Team users like Nurses and Patient Service Coordinators to assist certain patients to attend a scheduled Video Consultation session with a healthcare provider, even while logged into their own Team user account. This is particularly useful for coordinating care for a cohort of patients who are using a […]

Your Virtual Practice allows you to hold video consultations with patients, at your convenience. However, you may need to follow a set of specifications to carry out effective and uninterrupted teleconsultation sessions. Note: Should these requirements not be met, you may face issues or have poor performances with the Video Consultation service. We recommend that […]

Whether doing a Video Consultation based on an appointment or an instant Video call by inviting a patient to your Waiting Room, during a video consultation session, in addition to being able to see and talk to the patient, you can view a summary of their health profile, share your screen to discuss a medical […]

As a healthcare provider, you can access your own online Waiting Room, using the Waiting Room menu option from the header (see arrow in screenshot below). Once you are in your Waiting Room, you can invite a patient to the Waiting Room for an instant Video Consultation, by sending them an invitation. For the Online […]