The Virtual Practice supports six interfaces, including web and mobile applications for providers and patients. To ensure smooth functioning of your Virtual Practice and uninterrupted care to your patients, make sure you are using a compatible browser and OS version. For use on mobile devices, it is recommended to use the mobile applications.

Browser Compatibility

The Patient Portal and Virtual Practice Manager Web Apps are best used in the following supported browsers:

Supported Mobile Browsers

The web interfaces of your Virtual Practice are best viewed on a desktop web browser. While the mobile apps are recommended for use on mobile devices, the following mobile browsers are compatible for video session usage.

Note:

• Although the Patient Portal Web Application will be better optimized for mobile devices in the near future, patients are encouraged to use the mobile app on their smartphones in the meantime.

• The Virtual Practice Web Manager should only be accessed from desktop web browsers.

For improved security, users accessing the Virtual Practice with old browsers supporting phased out TLS protocol versions Browser Update for Uninterrupted Platform Access

Mobile App Specifications

Currently, the Provider and patient mobile apps are not fully compatible on Android tablets and iPads. It is recommended to use smartphones with the above-mentioned technical specifications for optimal usage.

Read: Requirements and Best Practices for Holding Video Consultations