One of the largest providers of HTTPS certificates, Let’s Encrypt saw its root certificate expire on September 30, 2021. This means you might need to upgrade your devices to prevent them from breaking. Let’s Encrypt, a free-to-use non-profit, issues certificates that encrypt the connections between your devices and the wider internet, ensuring that nobody can intercept and steal your data in transit.

It is normal for Root Certificates to expire, and OS vendors have been aware of this for some time.

Users using devices running out-of-date operating systems (which are no longer supported) have been experiencing problems accessing many of the millions of web domains protected by the Lets Encrypt SSL certificate. This is because an older version of SSL software is unable to read the certificate’s Certificate Chain.

Since your Virtual Practice is also protected by a LetsEncrypt security certificate, anyone visiting the Patient Portal or Virtual Practice Manager apps on a device with an older Operating system (that is no longer supported by the OS vendors) may be affected. Users who are experiencing this problem should upgrade their operating system for the following reasons:

1. Updates for older OS versions are no longer available from the companies/developers responsible.
2. Upgrading the operating system to address security issues because older versions do not support the latest security features.

Incompatible OS Versions

You can check if your device is compatible by clicking on the below link: https://expired-r3-test.scotthelme.co.uk/