Effective date: 31st December 2018
NeedStreet Web Technologies Private Limited (hereafter referred to as “NeedStreet”), develops and operates an online healthcare platform for healthcare service providers to manage their services and engage with their patients, hereafter referred to as the ‘ContinuousCare Platform Services’. “We”, “our” and “us” currently refers to NeedStreet in the terms defined below. These Terms are between NeedStreet and its Customers, hereafter referred to as “you” or collectively as “Customers”.
The ContinuousCare Platform Services supports the goal of continuous care for health by providing healthcare service providers who are our Customers, with a Virtual Practice (involving associated mobile and web applications and hereafter collectively referred to as the ‘Virtual Practice’) that enables them to be securely accessible to their patients, through web and mobile services enabling online consultations and remote patient monitoring. The Virtual Practice applications are intended only as tools, which help healthcare providers and their patients to collaborate in the healthcare of the patients, using communication, scheduling, administrative and data managing capabilities. The Virtual Practice also enables online presence management for better patient engagement.
If you do not agree to these Terms of Use and/or are not eligible or authorized to agree to these Terms of Use, then you may not register for and setup a Virtual Practice on the ContinuousCare platform and are not authorized to use any of the applications or services supported by NeedStreet’s ContinuousCare Platform.
Healthcare service providers can set up a Virtual Practice on the ContinuousCare platform (hereafter referred to as ‘Customers’). If a Virtual Practice is being set up by an individual healthcare service provider who is not formally affiliated with an organization, the Customer is the individual creating the Virtual Practice. If the Virtual Practice is being set up for a healthcare services organization by an authorized representative, the organization is the Customer.
Registering for and setting up a Virtual Practice (and all its integral apps) requires full acceptance of these Terms of Use and all associated policies. By registering, you agree that:
Usage of the ContinuousCare Platform Services by Customers and their authorized Team Users and Patient Users are subject to acceptance of these Terms of Use. These Terms of Use are deemed to include the Privacy Policy, Authorized User Terms, Acceptable Usage Policy and all conditions, policies and operating procedures that are referred to herein or which may otherwise be published by NeedStreet from time to time, on this website and in any of the ContinuousCare platform applications.
Authorized Users created by a Customer in their Virtual Practice may submit information and content to the Continuous Platform Services, such as PHI (patient health information), healthcare services related data, communications and usage data, all of which qualifies as ‘Customer Data’ and is owned by the Customer.
By using your Virtual Practice and associated applications, your Patient Users understand that the healthcare providers in the Virtual Practice have access to view and update their healthcare data in the course of providing them with healthcare services. As a healthcare services provider you authorize the access of patient health data by your registered patients, such that they may view and update their own health data, except for specific areas that you choose not to make visible/accessible to them. Ownership of and responsibility for healthcare data of patients in a Virtual Practice rests with the Customer.
As owner and controller of the Customer Data, the Customer alone may provide us with instructions on what to do with this data. All Customer Data is covered by the ContinuousCare platform’s Privacy Policy.
By using the ContinuousCare platform you agree to storage of your data in secure cloud infrastructure located anywhere in the world. NeedStreet currently uses Amazon Web Services cloud infrastructure based in the United States of America, EU, Singapore and India.
Patient Users and Team Users of a Customer’s Virtual Practice cannot directly register as users with the ContinuousCare platform but are created as authorized users of a Customer’s Virtual Practice. The Customer is directly registered with the ContinuousCare platform and is bound by the Terms of Use, including these Authorized Terms of Use.
These Authorized User Terms are between NeedStreet and all Authorized Users in Virtual Practices of Customers, hereafter referred to as “you”, ‘’they” or collectively as “Authorized Users”.
This Acceptable Use Policy sets out a list of acceptable and unacceptable conduct for our ContinuousCare Platform Services by Customers and Authorized Users in the Virtual Practices of our Customers.
Any violation of the policy could result in the suspension of your access to the Platform Services and if found to be deliberate, repeated and possibly harmful to other users of the platform will termination of your access to the ContinuousCare Platform Services. This policy may change as the platform evolves, so please proactively look up updates to the policy.
You are authorized to use the ContinuousCare APIs only if you have a Virtual Practice subscription on a plan in which API support is available. If you are accessing and using the ContinuousCare API, you may only do so with the express authorization of the primary account owner for the applicable Virtual Practice, and only for the purposes of meeting the requirements of the Virtual Practice's authorized users. You must keep the API Credentials of your Virtual Practice and all login information for your Virtual Practice secure. You may not share the API Credentials with any third party, and you will not access the ContinuousCare API by any means other than the API Credentials generated specifically for your Virtual Practice, in accordance with the applicable terms of use.
You will not use a service provider in connection with using the ContinuousCare APIs for your Virtual Practice unless they sign an agreement with you to protect any data received from your Virtual Practice and keep the the data secure and confidential (under terms that are at least as protective as the ContinuousCare Terms) and to limit their use of your Virtual Practice data to being solely for the purpose of implementing the services that you require as Primary Account Owner of your Virtual Practice. You must ensure that any service provider complies with the ContinuousCare Terms and any other applicable terms and policies, and you acknowledge and agree that any act or omission by a service provider amounting to a breach of these Terms will be deemed to be a breach by you. If employing such service providers, you must be ready to identify them to NeedStreet on request.
In addition to the above general terms of acceptable use, the following responsibilities apply to all Customers and their Team Users.
All Patient Users of a Virtual Practice of a Customer are to be made aware of the following by the Customer and Team Users and through Patient Terms defined in the Virtual Practice:
All use of a Virtual Practice by a Customer and their Authorized Users are based on subscription to a relevant Subscription Plan for the ContinuousCare Platform Services. A Subscription Plan defines the scope and level of usage of the Platform Services by the Customer and their Authorized Users .The ContinuousCare Platform Services also provides add-on services to the Virtual Practice, that the Customer can optionally purchase and use.
When you register for a free trial of the Virtual Practice, the service will be available to you free of charge until the end of the free trial period or on termination of your trial for any reason at our discretion. The free trial period is to be used to verify that the product features meets your requirements. By proceeding to purchase a subscription, you are agreeing to use the software product as is and to be bound by the terms and conditions. Unless you purchase a subscription within expiry of your trial, your Virtual Practice account will be deactivated.
The following platform services are currently provided free of charge but NeedStreet reserves the right to charging for them at cost based on actual usage, at any point of its choosing.
Note: SMS and Video Streaming Services costs will be charged based on actual usage with effect from January 1st 2019.
Subscriptions and other payments are be managed and paid for online through the Virtual Practice Subscription interface by the Customer, who can choose to subscribe on a monthly or annual plan. In some cases subscriptions are purchased by Customers through other subscription order mechanisms. Though all optional add-ons to the Virtual Practice require an active Virtual Practice subscription to function, the subscription period of add-on itself, is independent of the subscription period of the associated Virtual Practice, and depends on when the add-on was purchased. Any unexpected change in app store policies affecting the ability to publish custom mobile apps in the Customer’s account will not result in a refund in the subscription charge associated with the custom mobile app.
All subscriptions automatically renew at the end of the billing cycle for the upcoming subscription periods equal to the preceding subscription period; and the per Team User pricing during any automatic renewal term will be based on the number of active Team User accounts at the point of renewal. All subscription payments are paid forward for the upcoming subscription term. Failure to pay the subscription fees on time will result in your Virtual Practice account being deactivated. Deactivated accounts can be reactivated by making the necessary subscription payment.
NeedStreet reserves the right to change plans and pricing at any time. The changes will be notified either by email to all existing subscribers and also on the website. If on a paid plan, you can upgrade/downgrade your account at any time. You can upgrade by paying the incremental cost. If your account is upgraded during a billing cycle the increased charges will be calculated on pro-rata basis. Downgrading of account can cause reduction in features or loss of access to content in your account and will not result in refunds. Needstreet will not be responsible for operational limitations due to downgrading of an account subscription.
All information in your billing account should be current and accurate. All billing related mails will be sent to the email address that you have provided. All charges collected for a billing cycle are non-refundable, irrespective of account cancellation, termination or downgrade. Late payments will result in suspension of service until payments are made.
Deactivated and/or cancelled Virtual Practice accounts are maintained for a maximum of 30 days before the account is deleted. Deletion of a Virtual Practice account will include permanent deletion of all Customer Data and configurations in the account. We will make Customer Data available to you for export or download, upon request made by you within this 30 day period. We have no obligation to maintain Customer Data after this 30 day period. NeedStreet is not responsible for any loss or other consequences caused by deactivation or deletion of a Virtual Practice account.
Unless otherwise stated, NeedStreet’s fees do not include any direct or indirect local, state, federal or foreign taxes, levies, duties or similar governmental assessments of any nature, including value-added, use or withholding taxes (collectively, “Taxes”). Customer is responsible for paying all Taxes associated with its purchases hereunder. If NeedStreet has the legal obligation to pay or collect Taxes for which Customer is responsible under this Section, the appropriate amount shall be invoiced to and paid by Customer, unless Customer provides NeedStreet with a valid tax exemption certificate authorized by the appropriate taxing authority.
Resellers: If you order a Virtual Practice Subscription and any add-on services through a Reseller, then you are solely responsible for any access the by Reseller to your account. NeedStreet is bound to you only as per this Agreement and is not responsible for the terms and conditions in your applicable agreement with the Reseller. The Reseller is not authorized to modify this Agreement nor make any commitments on NeedStreet’s behalf.
If purchasing subscriptions through a Reseller, you will make payments directly to the Reseller, as agreed between you and the Reseller. The Reseller will place a Subscription Order on your behalf with NeedStreet and is expected to make the Subscription payment to NeedStreet. Failure to receive payment for the Subscription Order from the Reseller will lead to suspension or termination of your Virtual Practice account and access to all platform services. Refunds if applicable under the terms of this Agreement will be made to the Reseller, who will be solely responsible for refunding the relevant amount to you.
All users of NeedStreet’s ContinuousCare Platform Services are also bound by the Privacy Policy
Deployment of test and production updates of the Customer’s white-labelled mobile applications (if any) to the Google Play and Apple iTunes App Stores, will be made periodically. Certain app updates will be provisioned as mandatory updates requiring all end users to update their installed app versions before continued use.
Maintenance and monitoring services provided by NeedStreet for your Virtual Practice instance includes the following:
Any issues affecting availability of the Virtual Practice will be dealt with on an emergency basis, with a response time not exceeding two hours from point of noting the issue. The restoration of availability in such cases is subject to the cause of the underlying issue, but all efforts will proceed continuously until the Virtual Practice service is restored. The following scenarios do not qualify as periods of unavailability:
“Confidential Information” means all confidential and proprietary information of a party (“Disclosing Party”) disclosed to the other party (“Receiving Party”) that (a) if disclosed orally is designated as confidential at the time of disclosure, (b) if disclosed in writing is marked as “Confidential” and/or “Proprietary”, or (c) reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure. Confidential Information shall include, without limitation, the terms and conditions of the Agreement (including pricing and other terms reflected in all Order Forms), the Data, business and marketing plans, technology and technical information, financial information, business strategies, practices, procedures, methodologies, know-how, product designs, and business processes. Confidential Information (except for Data) shall not include any information that: (i) is or becomes generally known to the public without breach of any obligation owed to the Disclosing Party by the Receiving Party; (ii) was known to the Receiving Party prior to its disclosure by the Disclosing Party; (iii) was independently developed by the Receiving Party without use of the Confidential Information of the Disclosing Party; or (iv) is rightfully received from a third party not known by the Receiving Party to be subject to an obligation owed to the Disclosing Party.
The Receiving Party shall use practices consistent with generally accepted industry standards to protect the security of Confidential Information it receives from the Disclosing Party and to prevent the disclosure or use any such Confidential Information for any purpose other than to fulfill the purpose of the Agreement. Notwithstanding the foregoing: (a) the Receiving Party may disclose such Confidential Information to its employees and contractors, as well as those of its Affiliates, who have a need to know such information for purposes relating to the Agreement, and hereby certifies that prior to disclosure it will cause such employees and contractors to agree to be bound by terms and conditions of confidentiality substantially similar to those in this Agreement; and (b) each party may disclose the existence and terms of the Agreement: (i) in confidence, to a potential purchaser of or successor to any portion of such party’s business; (ii) to its attorneys, accountants and other advisors having a need to know the same; and (iii) if necessary to enforce its rights under the Agreement, provided that the Receiving Party uses reasonable efforts to limit such disclosure and to obtain confidential treatment of, or a protective order governing, the terms of the Agreement.
If the Receiving Party is requested to, or subject to a legal obligation to, disclose Confidential Information of the Disclosing Party, it shall provide the Disclosing Party with notice of the same as early as reasonably practical (if legally permitted) and reasonable assistance, at Disclosing Party’s cost, if the Disclosing Party wishes to contest the disclosure.
If the Receiving Party discloses or uses (or threatens to disclose or use) any Confidential Information of the Disclosing Party in breach of the confidentiality protections hereunder, the Disclosing Party shall have the right, in addition to any other remedies available to it, to seek immediate injunctive relief to enjoin such acts, it being specifically acknowledged by the parties that any other available remedies may be inadequate. Customer acknowledges that NeedStreet is unable to guarantee absolute security of Data or Confidential Information and that NeedStreet has no liability to Customer for any unauthorized access or use of such Data or Information by a third party, or the corruption, deletion, destruction or loss of any such Data or Information.
NeedStreet’s ContinuousCare platform services, applications and website, all content and information, visual designs and branding created by and for NeedStreet, and all intellectual property rights embodied therein, are the property of NeedStreet and are protected by trademarks, copyrights, patents, proprietory rights and IP laws.
NeedStreet, ContinuousCare and the Virtual Practice are the trademarks of NeedStreet. NeedStreet does not grant and rights to copy, use, modify, reproduce, adapt, distribute or create derived works of any part of its ContinuousCare platform, apps, content, website and design. Any reproduction of the contents, in whole or in part, regardless of the procedure or the medium used, shall require the express prior written authorisation of NeedStreet.
Attempting to use or access the ContinuousCare platform, apps, services and website for any purposes other than intended as per these Terms of Use is prohibited. NeedStreet reserves the right at any time in its sole discretion to block and terminate users violating these terms, in addition to taking legal action where necessary.
To the extent allowed by applicable law, implied warranties on the Software, NeedStreet software and services are provided without any warranty of any kind, and NeedStreet hereby disclaims all express or implied warranties, including without limitation warranties of merchantability, fitness for a particular purpose, quality, performance, accuracy, reliability, loss or corruption of data, business interruption or any other commercial damages or losses, arising out of or related to the software. NeedStreet makes no warranty that the services will be available and accessible uninterrupted or error-free or otherwise meet your expectations. This disclaimer of warranty constitutes an essential part of this agreement.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE ABOVE WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS.
THE USERS EXPRESSLY UNDERSTAND AND AGREE THAT NEEDSTREET AND ITS SUBSIDIARIES, AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS AND LICENSORS SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF NEEDSTREET HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM: (i) THE USE OR THE INABILITY TO USE THE SERVICE; (ii) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (iii) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICE; OR (iv) ANY CHANGES WHICH NEEDSTREET MAY MAKE TO THE SERVICES (v) YOUR FAILURE TO KEEP YOUR PASSWORD OR ACCOUNT DETAILS SECURE AND CONFIDENTIAL;(vi) ANY OTHER MATTER RELATING TO THE SERVICE.
THE LIMITATIONS ON NEEDSTREET’S LIABILITY TO THE USER SHALL APPLY WHETHER OR NOT NEEDSTREET HAS BEEN ADVISED OF OR SHOULD HAVE BEEN AWARE OF THE POSSIBILITY OF ANY SUCH LOSSES ARISING.
YOU AGREE TO DEFEND, INDEMNIFY AND HOLD HARMLESS NEEDSTREET, AND ITS OFFICERS, MANAGERS, MEMBERS, DIRECTORS, EMPLOYEES, SUCCESSORS, ASSIGNS, SUBSIDIARIES, AFFILIATES, SERVICE PROFESSIONALS, SUPPLIERS, AND AGENTS, FROM AND AGAINST ANY AND ALL CLAIMS, DAMAGES, OBLIGATIONS, LOSSES, LIABILITIES, COSTS OR DEBT, AND EXPENSES (INCLUDING BUT NOT LIMITED TO ATTORNEYS’ FEES) ARISING FROM YOUR USE OF, ACCESS TO, AND PARTICIPATION IN SERVICES PROVIDED BY THE WEBSITE; YOUR VIOLATION OF ANY PROVISION OF THE TERMS OF USE, INCLUDING THE PRIVACY POLICY; YOUR VIOLATION OF ANY THIRD-PARTY RIGHT, INCLUDING WITHOUT LIMITATION ANY COPYRIGHT, PROPERTY, PROPRIETARY, INTELLECTUAL PROPERTY; OR ANY CLAIM THAT YOUR SUBMITTED CONTENT HAS CAUSED DAMAGE TO A THIRD PARTY. THIS DEFENSE AND INDEMNIFICATION OBLIGATION WILL SURVIVE THE TERMS OF SERVICE AND YOUR TERMINATION OF YOUR ACCOUNT.
These Terms of Use take effect from the time you start using NeedStreet’s ContinuousCare Platform Services in any capacity, until it is terminated by you and/or NeedStreet as provided below.
On termination of your account, you will no longer be able to use your Virtual Practice account or any Platform Services of the platform. The same will apply to Authorized Users in your Virtual Practice. Any obligations you may have prior to effective date of termination must be met. Any termination does not relieve the Customer of the obligation to pay any fees payable to us for the period prior to the effective date of termination.
In the case of terminations with cause, there will be no refund of subscription payments, for the period between date of termination and date of expiry of the current subscription. NeedStreet also retains the right to pursue any action to remedy breach of these Terms of Use.
During the active term or subscription of a Virtual Practice, the Customer will be permitted to export Customer Data from the Platform Services; After termination or expiration of Virtual Practice subscriptions, we will have no obligation to maintain or provide any Customer Data; unless legally required to maintain the data for other reasons, we may delete all Customer Data in our systems.
Neither party may assign or delegate any of its rights or obligations hereunder, whether by operation of law or otherwise, without the prior written consent of the other party (not to be unreasonably withheld). Notwithstanding the foregoing, either party may assign the Agreement in its entirety (including all order forms), without consent of the other party, to a corporate affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets. Customer will keep its billing and contact information current at all times by notifying NeedStreet of any changes. Any purported assignment in violation of this section is void. A party’s sole remedy for any purported assignment by the other party in breach of this section will be, at the non-assigning party’s election, termination of the Contract upon written notice to the assigning party. Subject to the foregoing, this Agreement will be binding upon, and inure to the benefit of, the successors, representatives, and permitted assigns of the parties.
These terms shall be governed by and construed in accordance with the laws of India without reference to conflict of laws principles, and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at Trivandrum, India. These Terms of Use and associated policies shall be admissable in all legal proceedings. Use of the ContinuousCare platform and its services is not authorized in any territory of jurisdiction that does not give effect to all provisions of these Terms of Use, including this section.
NeedStreet and its officers, directors, employees, agents, content providers, customers and suppliers shall be absolved from any claim of damages resulting from any cause(s) over which NeedStreet or they do not have direct control, including, but not limited to, failure of electronic or mechanical equipment or communication lines, telephone or other interconnect problems, computer viruses or other damaging code or data, unauthorized access, theft, operator errors, severe weather, earthquakes, natural disasters, strikes or other labour problems, wars, or governmental restrictions.
This Agreement contains the entire agreement and understanding of the parties with respect to the subject matter thereof, and supersedes all prior written and oral understandings of the parties with respect to the subject matter thereof. You may not assign or sub-license any of the rights and obligations under this Agreement without prior written consent of NeedStreet. Any notices in this regard need to be delivered in written format and acknowledged as received. NeedStreet may subcontract its responsibilities under this Agreement, without your consent to a third party considered by NeedStreet in good faith to be of equal standing and integrity provided that material provisions of this Agreement shall be reflected in any agreement entered into between NeedStreet and such third party. No partnership, joint venture, agency or employment relationship is created as a result of these Terms of Use, and neither party has any authority of any kind to bind the other in any respect. If, for any reason any provision of this Agreement is held invalid or otherwise unenforceable, such invalidity or unenforceability shall not affect the remainder of this Agreement, and this Agreement shall continue in full force and effect to the fullest extent allowed by law. The parties knowingly and expressly consent to the foregoing terms and conditions.