Product Operations Executive

Role Summary

The executive role involves overseeing the Product Operations functions of a B2B SaaS platform for cloud healthcare businesses, ensuring that customers receive comprehensive support in utilizing the product. The role necessitates a clear understanding of the product, analytical capabilities to assess customer-reported issues, collaboration for issue resolution, and excellent communication skills.

Responsibilities

Product Support

• Understanding customer requirements and functioning
• Investigating Product Issues & Resolution
• Product Info Support (Features, How to)
• Product CR & New Feature Request Handling
• Tracking issues reported by customers & notifying them when resolved
• Interfacing with Product and Tech teams for issues and product related information
• Appropriate and Prompt communication with customers to address their queries.
• Maintaining consistently updated knowledge of product (changes and new features)
• Ability to communicate according to situation and context
• Contribute to knowledge base and process evolution

Skills Required

• Excellent Verbal & written communication skills
• Excellent interpersonal skills
• Knowledge of CRM & other tools (JIRA, Freshdesk, Redmine etc)
• Ability to multi-task, prioritize, and manage time effectively
• Technical expertise working alongside Development or Quality Assurance is an added advantage

To apply, email us at jobs@needstreet.com

Adwords Specialist

Responsibilities

• Strategically plan and implement SEM and social media ad campaigns.
• Day to day management of ad campaigns and reporting.
• Ad campaign performance analysis and client reporting.
• Landing page planning and conceptualization.
• Work with the engineer and design team to implement landing pages.
• Handling all online media buying activities across relevant industry websites.
• Coordinate with digital marketing team for execution of SEO, Social and Email campaigns.
• ROI analysis of eCommerce campaigns.

Preferred skills

• 2+ years of relevant experience.
• Good understanding of SEO, Social Media platforms and other digital marketing channels.
• Google AdWords Certification is a big plus.
• Strong research and analytical skills.
• Advanced proficiency with Excel and working knowledge of other Microsoft Office applications, the internet, e-mail, etc.
• Ability to multi-task and produce results within deadlines.
• Excellent verbal and written communication skills.
• Self-motivated to learn, perform, advance, and succeed.

To apply, email us at jobs@needstreet.com

Java Server Developer

We are looking for a Java Server Developer with prior experience in the development of cloud-based web and mobile applications. You will primarily be responsible for the development of high-performance multi-tiered and clustered web applications for our digital health SaaS platform.

Responsibilities:

• Designing, coding, and testing server-side applications using Java and related technologies
• Developing and maintaining RESTful APIs for seamless integration with front-end systems
• Integrating payment gateways, ensuring secure and efficient transaction processing
• Utilizing caching mechanisms to optimize system performance and reduce response times
• Managing and maintaining databases, including designing schemas, writing efficient queries, and optimizing database performance
• Integrating with AWS services such as SQS, S3, and SNS for efficient message processing, file storage, and notifications
• Troubleshooting and resolving server-side issues, ensuring smooth operation of the application

Requirements:

• Experience in developing server-side applications using Java
• Strong proficiency in Spring and Hibernate
• Proficiency in Gradle for build automation and dependency management
• Experience with JPA, Hibernate for object-relational mapping
• Experience with messaging systems such as AWS SQS and RabbitMQ
• Experience working with data stores like MySQL and Redis
• Familiarity with cloud services like AWS S3 and SNS for scalable and reliable application development
• Prior experience in integrating payment gateways for secure payment processing
• Strong understanding of web application security principles and best practices
• Ability to work with front end technologies like React will be a plus, but not required
• Excellent problem-solving skills and ability to troubleshoot and resolve complex server-side issues
• Effective communication and collaboration skills to work in a cross-functional team environment

Experience: 2-5 years

To apply, email us at jobs@needstreet.com

Sales Manager

Team Leadership & Development:

• Recruit, on board, and train new sales representatives.
• Develop individual coaching plans; provide resources and mentorship.
• Oversee regular team meetings and one-on-ones to review performance.

Sales Strategy & Execution:

• Refine and implement sales processes and techniques for maximum efficiency and effectiveness.
• Collaborate with marketing, product, and customer success teams to align strategies.
• Monitor and analyse performance metrics and suggest improvements.

Pipeline Management:

• Oversee the lead qualification process to ensure smooth transition of MQLs (Marketing Qualified Leads) to SQLs (Sales Qualified Leads).
• Monitor and manage the sales pipeline, ensuring progression and forecasting accuracy.

Performance Management:

• Set and track sales targets for your team.
• Ensure all sales activities are accurately documented and tracked in the CRM.
• Provide detailed and accurate sales forecasting.

Customer Relationships:

• Build and maintain relationships with key clients.
• Participate in customer-facing meetings and negotiations as necessary

Qualifications:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Proven experience in inside sales, with a focus on global B2B SaaS in the SMB sector.
• A strong track record of exceeding sales targets and building high-performing sales teams.
• Excellent communication, negotiation, and relationship-building skills.
• Ability to multitask, prioritizes, and manages time effectively.
• Strong analytical skills to interpret sales data and draw actionable insights.
• Proficiency in CRM software, MS Office, and other sales enablement tools.
• A customer-centric mind-set and a passion for improving healthcare through technology.
• Willingness to learn and adapt to new technologies and industry developments.

What We Offer:

• Competitive salary and performance-based incentives.
• Opportunities for professional growth and career advancement.
• A supportive work environment that values collaboration and innovation.

To Apply:

If you are a results-driven sales professional with global B2B SaaS experience and a passion for healthcare and technology, we'd love to hear from you. Please submit your resume and a brief cover letter detailing your relevant experience, willingness to learn, and comfort with technology.

To apply, email us at jobs@needstreet.com

Inbound Sales Development Representative

Responsibilities:

• Fielding and qualifying leads that come in through inbound channels. These channels can include website inquiries, marketing campaign responses, or any other means by which a potential client expresses initial interest.
• Initial contact with these leads, which may involve responding to website chat inquiries,emails, or returning calls.
• Assessing the lead's fit for the company's solution by understanding their needs, budget,timeline, and the authority of the person inquiring.
• Setting up appointments for Account Executives (AEs) with qualified leads.

Accountability:

• Ensuring that leads coming through inbound channels are responded to in a timely and professional manner.
• Accurately qualifying and documenting leads to ensure AEs receive quality appointments.

Preferred skills

• Bachelor’s degree (or equivalent)
• 1-2 years of work experience in sales development / lead generation in a Software company.
• Track record of generating qualified leads.
• Passion for technology and learning new things.
• Good people and time management skills.
• Experience in MS Office & CRM software (e.g. Fresh sales, Salesforce, hub spot, etc.)
• Ethical, Hands-on, Passionate, Persistent, Takes initiative, Creative, Personable, Self-starter and Productive
• Fluent in English (written & verbal).

To apply, email us at jobs@needstreet.com

Account Executive

Responsibilities:

• Taking over the sales process once an SDR (either inbound or outbound) has qualified a lead and set an appointment.
• Conducting deeper discovery sessions with potential clients to understand their needs, pain points, and buying process.
• Crafting and delivering presentations or demonstrations of the company's solution.
• Explaining pricing plans, add-ons and other related costs if any
• Sometimes, managing post-sale relationships until they are handed over to an account management or customer success team.

Accountability:

• Achieving sales quotas or targets.
• Ensuring that customers are matched to the plans best matched to their requirements.
• Maintaining a healthy sales pipeline, which includes tracking and forecasting future sales.
• Ensuring that customers have understood the product and the applicable terms of use
• Ensuring high levels of customer satisfaction and working closely with other teams (e.g.implementation or support) to ensure a smooth transition for the client.

Qualifications

• Degree (prefer Finance related)
• Required minimum 2-3 years of experience

To apply, email us at jobs@needstreet.com

Product Operations Team Lead

Role Summary

As the Product Operations Team Lead, you are responsible for managing a team of support specialists, lead efforts to upgrade our product help documentation and automate product support processes. Your role will involve streamlining and improving our support systems to enhance the customer experience and maximize operational efficiency.

To achieve this you will need to demonstrate a high level of performance on the Core Product Support Operations Responsibilities (which is expected of all team members), in addition to executing on the Team Lead responsibilities as outlined below.

Responsibilities

Lead and Manage the Product Support Team

Oversee a team of support specialists, providing guidance, mentorship, and performance feedback. Develop and maintain a positive and collaborative team culture focused on customer satisfaction and continuous improvement.

• Ensure that all tickets requiring Product Operations handling are responded to on time, following guidelines/process and are of optimal quality to help the customer. This will require monitoring incoming tickets, their take-up and timely handling and closure. Product Ops Specialists may often need to go deep on various issues and therefore ensuring that communication and customer engagement is not compromised in the meanwhile, needs to be ensured.
• Demonstrate a high level of performance on Product Operations function handling yourself, serving as an example of the quality handling and responses expected. However your focus remains on coordination of the ticket handling and therefore deep technical analysis is not directly expected of you, unless necessary when short- staffed or possible due to low volumes.
• Report on Product Operations, on a weekly basis, with proper metrics on number of Bugs, CRs, App Info, 3rd Party Issues and any other issue types captured with relevant tags. In addition to this, your report is to include identified risks, issues and process violations (if any). You are expected to fully utilize the capabilities of tools available to you to efficient produce this report, or use a spreadsheet at minimum.
• Improve efficiency of ticket processing with proper utilization of templates and Help content, identifying the gaps in this and ensuring that it is reported; maintaining the team guidelines updating that based on the evolving feedback provided to Product Operations.
• Collaborate well with other teams and functions to ensure optimal information flow required for product improvement, timely customer support and uninterrupted platform operations.
• Mentoring POEs (Product Operations Executives), reviewing their efforts and helping in their training, along with Product Operations Technical Specialists on the team.

Upgrade Product Help Documentation

• Assess and analyse existing product help documentation, identifying areas for improvement.
• Collaborate with cross-functional teams, including Product and Engineering, to gather accurate and up-to-date information for documentation updates.
• Revise and enhance product help documentation to ensure clarity, completeness, and ease of understanding for end users.
• Implement a version control system to manage documentation updates and track changes.

Automate Product Support Processes

• Evaluate current product support processes and identify opportunities for automation.
• Develop strategies to automate common support tasks, such as issue triaging, ticket routing, and response generation.
• Collaborate with the Engineering and IT teams to implement automation tools, chatbots, or self-service systems to improve support efficiency and reduce response times.
• Continuously monitor and evaluate the effectiveness of automated processes, making adjustments as necessary.

Drive Continuous Improvement

• Proactively seek customer feedback and analyze support metrics to identify areas for improvement.
• Work closely with the Product Management team to advocate for customer needs and provide insights for product enhancements.
• Establish and monitor key performance indicators (KPIs) to measure support team performance and identify areas for growth and development.
• Regularly review and refine support processes to optimize efficiency and customer satisfaction.

Skills Required

• Excellent Verbal & written communication skills
• Excellent interpersonal skills
• Knowledge of CRM & other tools
• Ability to multi-task, prioritize, and manage time effectively

Qualifications

• Bachelor’s degree (or equivalent)
• 2-3 Years of experience in the same field

To apply, email us at jobs@needstreet.com