Answer questions between visits, manage follow-ups, and offer second opinions—securely and on your schedule, fully integrated with your Virtual Practice.
Transform how you connect with patients between visits with professional, secure messaging that strengthens relationships and improves care outcomes.
Patients can ask questions directly instead of turning only to AI or search engines.
Keeps health discussions out of SMS, WhatsApp, or email.
Builds trust and continuity of care between visits.
You decide response windows, ensuring communication stays manageable.
A secure patient messaging system where patients submit questions with context, and providers reply within set response windows — structured care, not real-time chat.
Patients send health questions through the portal or app, with the option to attach reports or images.
Providers reply on their schedule within defined timeframes, keeping care efficient and manageable.
All questions and answers are stored in the patient's health record, supporting continuity of care.
Providers and teams track, prioritize, and manage patient questions in one organized view.
Turn provider time into compensated care — every messaging encounter can be billed, tracked, and paid through your Virtual Practice.
Set different service charges for each provider, based on their role or specialty.
Bills are auto-generated for messaging encounters. Patients pay securely online, and funds go directly to your clinic's account.
Allow a defined number of follow-up responses to be included in the fee for one encounter. Additional notes can be billed separately if needed.
No more unpaid calls, SMS, or WhatsApp messages. Provider time is properly compensated through structured, billable messaging.
Patient Messaging isn't an isolated tool — it's part of your Virtual Practice, ensuring that every message is secure, contextual, and actionable.
Providers reply with full context from the patient's health record, including health tracker data and prior consultations.
Questions and responses are saved in the patient's record for future reference and continuity of care.
From any message, providers can schedule an appointment, add a consultation document, prescribe, or assign the patient to a care plan.
Second opinion seekers or first-time contacts are seamlessly onboarded as registered patients through the portal.
Providers are alerted when new questions arrive; patients are notified when responses are ready — via email, SMS, or app push.
Every encounter can generate a bill automatically, with payments collected online and transferred directly to the clinic's account.
Patient messaging must be safe, private, and compliant. Unlike email, SMS, or consumer apps, which are not HIPAA or GDPR compliant, this feature ensures every exchange is protected and stored responsibly within your Virtual Practice.
All patient messages, attachments, and provider responses are encrypted in transit and at rest.
Built for healthcare — communications meet the strictest security and privacy standards.
Conversations are automatically linked to the patient's electronic health record, not scattered across insecure apps.
Confidently answer questions knowing communication is secure, auditable, and compliant.
Medication questions, recovery check-ins, result clarifications
Ongoing guidance for diabetes, hypertension, asthma
Securely review reports and provide professional guidance to new patients
Start safe, documented relationships that lead to full consultations
"Allowing doctors to offer telemedicine, remote monitoring health plans, collect payments and the health blog are some of the best features of the Virtual Practice®."
Dr. Gerard Saltibus MD
General Practitioner, St. Lucia
"Virtual Practice platform is delivering next-generation medical care. As a multidisciplinary team, we find it powerful and intuitive for organizing patient cases, with clear medical records that support precise documentation and effective care."
Dr. Georgios Leon - Metabolic Specialist
Precision Medicine Startup, Greece
Start offering HIPAA-compliant patient messaging with integrated payments that lets patients ask questions conveniently and providers respond efficiently.
Complete async telehealth messaging platform included in all ContinuousCare plans
Advanced payment processing, provider-specific pricing, HIPAA compliance, and native mobile apps - all ready to use immediately.
